Within a week, they had responded and asked me to call and talk to them about my experience.
I had a nice chat with Bonnie on December 4.
A letter arrived this week while I was out of town from Bonnie with $20 in coupons to compensate (I had bought nine at $2 each ... $18 in total ... we ate three and threw the other six in the garbage).
My intent hadn't been to get money back ... it was just to express my opinion/dissatisfaction and I told Bonnie this. But she insisted that she send us some coupons as a goodwill gesture.
I am impressed with their customer service!