Thursday 12 December 2013

Schneider's customer service is impressive!

A couple weeks ago, I had blogged and tweeted about my experience with Schneiders' Hot Stuffs ... I wasn't pleased with the product.

Within a week, they had responded and asked me to call and talk to them about my experience.

I had a nice chat with Bonnie on December 4.

A letter arrived this week while I was out of town from Bonnie with $20 in coupons to compensate (I had bought nine at $2 each ... $18 in total ... we ate three and threw the other six in the garbage).

My intent hadn't been to get money back ... it was just to express my opinion/dissatisfaction and I told Bonnie this.  But she insisted that she send us some coupons as a goodwill gesture.

I am impressed with their customer service!


Masshole Mommy said...

Wow, I love a company that has customer service like this.

Way Out Wear said...

Congratulations! I had written to them once as well, and had received very good customer service