In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team.
Seattle's Pike Place Fish is a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service.
By applying ingeniously simple lessons learned from the Pike Place, our manager discovers how to energise and transform her workplace. Addressing today's most pressing work issues with an engaging metaphor and an appealing message, "FISH!" offers wisdom that is easy to grasp, instantly applicable, and profound.
I read this book a couple years ago and it was fun to reread it. I'd seen the video in my Marketing Management course a couple months ago. They looked like they were having so much fun that I wanted to be reminded about the message.
The principles are easy:
- Choose your attitude
- Be present
- Make their day
Our municipality is hooked on this book--they push it at us city employees all the time.
I work in a library--I'm NOT throwing books around like these guys throw fish! :-)
Having said that, those four principles are solid.
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