Well, they have to take a 4 hour online sales, service and delivery Smart Serve Ontario training program approved by the Alcohol and Gaming Commission of Ontario (AGCO), write a 33 question proctored exam and get 80% or more to pass. Apparently Smart Serve is mandatory for working where alcohol is sold, served or handled.
Curious I enrolled in the training, just wrote the exam and passed. Whoohoo! The material was interesting and I learned a lot.