In November, Franca, Anne and I had booked a Sunwing vacation for an all-inclusive week in Punta Cana. We were supposed to leave last Wednesday. When we arrived at the airport, we discovered that our flight and our vacation were cancelled and would not be rebooked ... we'd get an automatic refund within 21 days (happily but surprisingly the refund arrived on my VISA this morning).
Needless to say, we were shocked, disappointed and unhappy. We stayed at the airport and right away started trying to book a vacation elsewhere ASAP but everything was either sold out or so expensive. After three hours of going online and calling other providers, we ended up calling a last minute vacation company. The best she said we could do was the 4 star Sol Turquesa Beach in Holguin (via Air Transat) leaving on Sunday. Right on! So we headed home and met up again at the airport on Sunday.
We arrived at the Sol Turquesa late Sunday night. The lobby bar is open 24/7 and it was empty. Huh?! Usually lobby bars are busy. We headed to the 24/7 snack bar to get a bite to eat and we were the only ones there (when I asked the server about the disco she said this was the disco!). Where was everyone?! There are over 500 rooms here but apparently only 80 guests. Because of that, many things are closed down and not happening ... no entertainment, no activities, nothing.
Franca and Anne work hard and were looking for a relaxing vacation but not like this. So yesterday we spoke with Pablo, our Air Transat rep, and asked him to move us to another resort. We're definitely not getting our money's worth at this one. This resort has the potential to be awesome but they should either close completely (apparently they were closed for three years and reopened in December 2023) or open to full capacity and provide what they promise.
We each paid about $2,500 for this vacation (so it wasn't cheap!) and this is more like a $1,700 property given the deficiencies. Melia, the owner of the property, should be ashamed and embarrassed for charging so much and Air Transat should be sending booking reps here to check out the property to ensure their clients aren't getting ripped off like we were.
PROS
The resort - The property itself is lovely. There are lots of pools. The beach is nearby.
The room - We each had our own room and they were huge. But it's obvious there was furniture missing from mine, though, as I had a big corner that is empty. I had two larger twin beds that were pushed together and the bed was comfortable.



















































