We booked and paid for our vacation in January. At approximately $368 per night, the hotel was neither the most expensive nor the least expensive option available. One of the reasons we selected it was because a complimentary breakfast was included.
Upon arrival, we were surprised to discover that our room had two single beds rather than one larger bed. I immediately contacted the front desk to request a room change but was informed that the hotel was fully booked and no alternative rooms were available. A larger bed would have been preferrable but it wasn't a big deal.
The room itself was uncomfortably warm and stuffy the whole time. Although the window could be opened slightly, it provided very little ventilation. There appeared to be an air conditioning unit in the room and an air exchanger above the door so I contacted Reception for instructions on how to operate them. I was surprised to learn that neither unit was functional. I again requested a room change but was told this was not possible. The hotel did offer a fan, which we accepted the next day.
Unfortunately, the room never cooled down, even during the night. Both of us experienced restless, uncomfortable sleeps due to the heat. The bedding consisted of duvets in covers, with no separate sheets provided. We eventually removed the duvets and used only the covers but the room remained excessively warm. A few days later, we borrowed a second fan. While the fans helped circulate air, they did not lower the room temperature. Adding to the frustration, each fan had a timer that automatically shut it off after a maximum of two hours, requiring us to wake up repeatedly throughout the night to restart them. Between the heat and the fan timers, neither of us slept well during our entire stay.
Another issue was the shower. Regardless of the time of day, the water pressure was extremely poor.
Unfortunately, the room never cooled down, even during the night. Both of us experienced restless, uncomfortable sleeps due to the heat. The bedding consisted of duvets in covers, with no separate sheets provided. We eventually removed the duvets and used only the covers but the room remained excessively warm. A few days later, we borrowed a second fan. While the fans helped circulate air, they did not lower the room temperature. Adding to the frustration, each fan had a timer that automatically shut it off after a maximum of two hours, requiring us to wake up repeatedly throughout the night to restart them. Between the heat and the fan timers, neither of us slept well during our entire stay.
Another issue was the shower. Regardless of the time of day, the water pressure was extremely poor.
The staff were friendly. The hotel is in a good spot as it's between the city centre and the Bay (about a 15 minute walk either way). It's in a residential area so there's nothing but housing around.
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