Rather than have a key or a pass card, your wrist band also opened your door.
I arrived at night. When I checked in, I was given a large white envelope with my name and room number on it. Inside the envelope was a small piece of paper with the WIFI code. That was it! No map or anything. Plus it would have been nice to get some pointers on where to eat that time of night, etc. ... I had to figure it out myself.
Here was my room ... it was big!
|I had a long bath every afternoon ... I love baths!|
The plugs in the room weren't "Canadian" but I was able to borrow an adaptor from reception. My bed was comfy! I usually don't have my room cleaned every day ... it's just me and I can make my own bed and reuse the towels. But there was no "do not disturb" signs so the maid came in every day ... I appreciate it but it wasn't necessary.
The mini fridge was stocked with two big bottles of water and a big bottle of orange pop. There was also a bottle of rum ... yum!
There were lots of restaurants, including a buffet and different theme ones including Italian, TexMex, seafood, etc. I ate at the buffet a few times and it wasn't very good. Because of COVID, you now point at what you want and servers put it on your plate. I had supper one night at the Italian restaurant and it was NASTY! I was surprised that a 5 star would have such poor food. I spent a lot of time in the Bistro and the Beach Club Grill ... they had the best food.
|The Bistro - I had a couple lunches and breakfasts there|
|The Beach Club Grill - I had lunch there almost every day|
There were three pools (one big one, which was fun, where the action was and had the swim-up bar and two smaller ones on the perimeter of the property, which I never went to).
There were three cats hanging out in the restaurants ... and no one seemed to mind. Their left ears were clipped which indicated they were neutered.
I had some fun towel art left on my bed the last days.
Internet was free ... but weak and spotty. I was able at times to access it on my iPad and iPhone in my room but it would kick out without warning maybe a minute later or 10 minutes later. There was a long user ID and password that had to be inputted every time to access it. It was stronger in the lobby and areas closer to the lobby but it would still kick out. Plus every time you shut your phone off, the WIFI would be stopped. You are allotted a certain amount of hours ... once those hours run out, you have to go back to reception and ask for more ... and so on.
The "animation" entertainment was a disappointment. It seemed like every time they played different songs but the dancers did the same dance moves. There was a piano player in the Jazz Bar who was really good and there was a singer in the lobby bar who sang along to recorded music but it seemed like she only had two sets ... one in English and one in Spanish which she did on alternate nights.
While I did like the property and the beach, I don't know if I'd go back. Everyone knows that you don't go to Cuba for the food ... but I expected more from a 5 star resort. It was really bad. I always found something to eat ... but I ate pizza and burgers almost every day. Plus the quality of the entertainment wasn't great.